Terms & Conditions

By placing an order on this website, you agree to this Terms & Conditions in full. This policy forms part of your purchase contract with the Seller.

All Sales Are Final

All orders placed through this website are final, non-cancellable, and non-refundable, including for change of mind, ordering mistakes, taste preferences, delays outside the Seller's control, or dissatisfaction after delivery or collection.

Orders are typically for freshly prepared or otherwise perishable food and drink made to your specifications. Where applicable law allows, the usual distance-selling cooling-off / change-of-mind cancellation right does not apply to such items. Once the Seller has accepted your order, you have no right to cancel solely because you changed your mind.

Any goodwill refund, replacement, or credit is granted solely at the Seller's discretion and does not create a right to future refunds or a basis for a payment dispute.

Fees

Any service fee, handling fee, delivery charge, tip, or similar charge shown at checkout is part of the total you accept when you pay. Except where the Seller rejects the order, fails to fulfil it, or applicable law requires otherwise, those fees are non-refundable. Disputing fees that were clearly displayed and accepted at checkout is an improper dispute under this policy.

Delivery & Collection Times

Any estimated delivery or collection time shown on the website or given by the Seller is an approximate guide only. It is not a guarantee. Exceeding an estimated time, on its own, is not grounds for a refund, chargeback, or payment dispute.

For delivery orders, you are responsible for providing a correct address and a reachable phone number, and for being available to receive the order. If delivery fails because you gave wrong details, were unreachable, or refused the order without a legitimate reason, you remain responsible for payment and any resulting dispute is improper.

Seller Rejection

The Seller may reject an order (for example if too busy, out of stock, closed, or outside delivery range). If the Seller rejects your order before fulfilment, any authorised payment for that rejected order will be released or refunded according to your bank or card provider's timing. That release may take several days and is not a chargeback.

Authorised Purchase

By placing an order, you confirm that:

You are the authorised user of the payment method used
You intentionally placed the order and accepted the total charged
You reviewed the order details (items, quantities, fees, and fulfilment method) before paying
You will not later claim the charge was unauthorised, accidental, or unrecognised solely because you regret the purchase or forgot about it

Contact the Seller First — Mandatory

If you have any problem with your order, you must contact the Seller directly first. You may not raise a dispute, chargeback, or claim with your bank, card provider, or payment method until you have completed the steps below.

How to reach the Seller:

By phone — The Seller's phone number is on the store front page
In person — Visit the Seller's location during business hours

The Seller must be given a minimum of 10 business days from the date of your first contact to investigate and respond.

Failure to contact the Seller first, or failure to allow the 10-business-day period to expire, is a breach of this policy and an improper dispute.

Improper Disputes & Chargebacks

A payment dispute or chargeback is improper if any of the following apply:

You did not contact the Seller first and allow 10 business days to respond
The order was placed using your payment method and you authorised the purchase
The goods or services were prepared, delivered, made available for collection, or otherwise fulfilled
You claim "not as described," "not received," or "defective" without first giving the Seller a fair chance to fix it
You dispute the charge after accepting, collecting, or consuming the order
You dispute fees, tips, or totals that were shown and accepted at checkout
You dispute solely because an estimated delivery or collection time was exceeded
Delivery failed because of your wrong address, unreachable phone, unavailability, or refusal without a legitimate reason

By placing an order, you agree that an improper dispute is a breach of contract and that the Seller may contest it using this policy, your order records, checkout acceptance, and any fulfilment evidence.

Dispute Fees

When a payment dispute or chargeback is opened, the Seller's payment processor automatically charges the Seller a dispute fee — currently £20 per dispute — regardless of the outcome (other countries may have different fees; see stripe.com/pricing or your payment method's pricing page).

Even if the Seller wins the dispute, the Seller may still lose that fee. Therefore, if you open an improper dispute, you agree to reimburse the Seller for:

The dispute / chargeback fee
The full order amount if funds are wrongly reversed
Reasonable costs of recovering those amounts

Evidence the Seller May Use

You acknowledge that the Seller may submit the following as evidence to their payment processor, bank, or card network:

This Terms & Conditions, which you accepted by placing the order
Order confirmation, item list, totals, timestamps, and fulfilment method
Your verified contact details used for the order
Proof of preparation, dispatch, delivery, or collection where available
Records of any contact (or lack of contact) before the dispute was opened
Any additional Seller terms shown before checkout or on the order confirmation page

Your Agreements Before Escalating

By placing an order, you agree to:

Contact the Seller directly before initiating any chargeback or payment dispute with your bank or card provider
Allow the Seller a minimum of 10 business days to resolve your issue
Escalate only if the Seller has failed to resolve a legitimate issue within that period
Not use chargebacks as a substitute for a refund request or to avoid paying for fulfilled orders

Legitimate Issues & Statutory Rights

Nothing in this policy removes rights you may have under applicable consumer law that cannot be waived. If, after following the mandatory contact process, the Seller is unable or unwilling to resolve a genuine, documented problem within the stated period, you may escalate through your bank or card provider.

Change of mind, buyer's remorse, ordering errors, or preference complaints are not legitimate grounds for a chargeback under this policy.

Additional Seller Terms

The Seller may have additional terms specific to their business. These are displayed:

Before you place an order
On your order confirmation page

By placing an order, you agree to those additional terms where applicable.

Governing Law

Your purchase contract is with the Seller. Any disputes relating to your order are governed by the laws of the jurisdiction in which the Seller operates.

Last updated: 2026-08-08